Starry Whiskers includes many image data to delicately express items like dress-up items and furniture. Additionally, data is added as the story and puzzles progress.
Therefore, we recommend using the app on devices with large free storage and fast operating speed, while being online (Wi-Fi/4G/LTE).
If the app force quits, freezes, or rewards cannot be received, we kindly ask you to review your usage environment.
About Devices
Even on confirmed devices, updates to the OS, special settings, free storage, communication status, and speed may affect app performance.
▼ Supported
・iOS: Version 9.0 or later
・Android: Version 5.0 or later
▼ Recommended
・iOS: iPhone 6 or later, iOS 11.0 or later
・Android: Version 7.0 or later
▼ Not Guaranteed
・Nexus9, Sero8 Pro, ZenPad3, MediaPad7, Youth2, etc.
・Devices with a screen ratio of "3:2," "3:4," etc.
▼ Not Recommended
・Tablets, iPad series, iPod
・Devices with less than 512MB of memory
・Some low-cost smartphones
About Your Usage Environment
▼ Usage Environment
*Here, memory refers to "RAM," which is used to temporarily store data when running the app.
・Memory: 【2GB】 or more
・Free storage: 【5GB】 or more
・Only Starry Whiskers should be running
・No speed limitations on your connection
・Use in an online environment (Wi-Fi/4G/LTE)
▼ Network Environment
*The app may not function correctly in the following conditions:
・Closed rooms or underground facilities (e.g., subways)
・While moving at high speed (e.g., trains or cars)
・Under high-voltage power lines
・Using free Wi-Fi spots
Please Note
・Even if your device shows a good signal, the actual communication may not be stable.
・Free Wi-Fi spots may experience slow speeds due to a large number of users.
・Deleting data such as photos and music can help free up storage space (storage), but memory (RAM) is different from free storage. Please check with your device retailer for more details.
Try These
▼ Clear Cache
▼ Update Your Device's OS
▼ Restart the App/Device
If you have been using your device for a long time without turning it off, it may slow down, causing the app to malfunction. Closing all apps and turning off the device for at least 15 seconds before restarting may solve the issue.
▼Restart Your Modem/Router/Pocket Wi-Fi
Even if the signal is weak or there is a communication problem, your smartphone may still display a good connection. If loading is slow, try restarting your device or turning the Wi-Fi reception on and off.