よくある質問

Taking and attaching screenshot images

■ Android
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▼How to take a screenshot

  1. Press and hold the power button and volume down button at the same time.
  2. The screenshot will be saved in 【Internal Storage > Pictures > Screenshots】.

※ The folder name may vary depending on the device.
※ For devices with Android versions below 4.0, the screenshot feature is not available.


■ iOS
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▼For iPhone 8 and earlier, iPad, iPod touch
Press and hold the "Power button" and "Home button" simultaneously.

▼For iPhone X and later
Press and hold the "Side button" on the right side of the iPhone and the "Volume up button" simultaneously.
If it’s difficult to press both at once, try pressing the "Side button" first and then the "Volume up button".

The screenshot will be saved in 【Photos App > Albums > Screenshots】


■ Attaching a screenshot to an email
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▼Android (Gmail)

  1. Open the email you want to reply to, and tap the attach icon Attach .
  2. Select [Attach file] or [Insert from Drive], and choose the photo to attach.
  3. Once your message is ready, tap "Send".


▼iOS (default Mail App)

  1. Open the email you want to reply to, and tap blobid0.png .
  2. Tap the body of the email.
  3. Long press on a blank area and release to open the edit menu.
  4. Tap the arrow icon Arrow icon and select "Insert Photo or Video".
  5. Select the photo to attach and tap "Choose".
  6. Once your message is ready, tap "Send".