よくある質問

Frequent issues during puzzles

■ Possible Causes
__.png
1. Memory or CPU overload
2. Insufficient storage
3. Network environment

■ App crashes due to insufficient specs
__.png
Older devices or those that cannot be updated may experience forced shutdowns or freezing due to insufficient specs. Reducing the load can help prevent issues.
▼ Solutions

  1. Close background apps
    → Some apps may be running in the background even when not visible, so closing them can free up memory.
  2. Remove unnecessary widgets (Android)
    → Widgets can also contribute to memory usage.
  3. Use a memory-cleaning app
    → These apps remove excess data from memory and free up space. Regularly clearing memory can help improve device performance.


■ Insufficient Storage
__.png
If storage is full, the app may automatically shut down. Make sure you have enough free space for the app to function properly.

▼ Solutions

  • Uninstall unused apps
  • Move photos or videos to an SD card or other external storage


■ Network Issues
__.png
Changing network conditions during gameplay can cause the app to freeze or shut down.

Recommended Usage Environment

  • Ensure there are no speed limitations on your connection.
  • Use a stable online environment (Wi-Fi/4G/LTE).


■ Other Suggestions
__.png

  • Adjust puzzle speed (recommended ×1)
  • Restart the app or device
    If you’ve been using the device for an extended period without restarting, it may slow down, causing the app to malfunction. Closing all apps and restarting the device can improve performance.
  • Clear cache (Cache stores data to speed up subsequent visits to websites). If too much cache accumulates, it can cause app issues.
  • Update the app
    → Check if the app is up to date, and perform a manual update if needed.
  • Update the software
    Note: Devices with Android versions lower than 7.0 are more prone to crashes and freezes.