We strive to respond promptly, but depending on the number of inquiries we receive and our business hours, it may take some time for us to reply.
Please note that we cannot guarantee a reply to every inquiry.
■ Business Hours: Weekdays 10:00～18:00
*Excluding weekends, holidays, and the New Year period
We aim to provide support so that you can enjoy using the app comfortably. We appreciate your understanding.
■ I did not receive a reply from customer support
Unfortunately, we cannot guarantee a reply or response to every inquiry.
Thank you for your understanding.
■ I am not receiving a reply regarding In-App purchase
If you are not receiving a reply regarding In-App purchase, the following may be the cause.
- Your spam settings are blocking our emails
- You entered an incorrect or unreachable email address in the inquiry form
- Domain whitelist settings (@niagho.zendesk.com)
Please check your spam filter and domain whitelist settings, then contact us again.