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For inquiries about charge errors, a screenshot of either the receipt email or the purchase history is required.
* Ensure that "Order number," "Date," and "Purchased items and amount" are all visible in the screenshot, preferably in a single image. - The receipt email is sent to the email address registered as the Apple ID or Google account after purchasing "Canned Sardines."
- Even if you don’t have the receipt email, you can still check your purchase history for past transactions.
- Instructions for taking screenshots can be found on the this page.
■ Receipt Email
▼ iOS
▼ Android
■ How to check your purchase history
▼ Android
- Access the Google Payment Center.
- Sign in with the Google account (Gmail address) used for the purchase.
- Select the relevant transaction from the purchase history.
▼ iOS
How to check via iTunes
- Launch iTunes on your computer.
- Sign in with the Apple ID used to purchase Nekokan.
- After signing in, click your Apple ID, then go to "Menu" ⇒ "Account."
- Click "View All" next to Purchase History.
- Click the arrow next to the purchase date.
How to check via iPhone
- Launch the App Store app on your iPhone.
- Tap the blue person icon in the top-right corner.
- Tap the account name at the top.
- Sign in with your Apple ID and password.
- Tap Purchase History.
- Tap the "Total Bill" for the relevant purchase history.
- Tap the 【>】 on the right side of the "Total Bill" screen.
- Tap the 【>】 next to the price of each app.
* Up to 【7】 displays the 'Receipt Issued Date,' and 【8】 shows the 'Purchase Date.'