■ Important Information
- Please make sure to fill out all the required information in the inquiry form.
- If you receive a reply email requesting a screenshot, please attach the requested screenshot and send it back to us by replying to that email.
- If you do not receive a reply email, you may have trouble contacting support, so please check your spam folder or try submitting the inquiry again.
■ Required Screenshot Images
“Receipt email” or “Purchase history”
∟ How to check your purchase history: here
∟ How to take screenshot images: here
■ Inquiry Method
- Tap the “Settings” icon at the top right of the screen.
- Tap “Help” and then “Contact Us.”
- Enter your email address.
- Select the category “Payment Issue.”
- Fill in all required fields and submit.
- When you receive a reply email, attach the requested screenshots and respond to that email.
■ Notes
- We cannot respond unless all required information 【date/transaction ID (order number)/item name/amount】 is clearly visible in the “screenshot image.”
- We cannot accept 【copy-pasted email content】 or 【au Simple Payment】 receipt emails, so please ensure you provide the designated screenshot images.
- Personal information (e.g., name or email address) is not required, so it is fine to edit it out.
■ Important notes regarding receipt emails and purchase history for 【iOS】
- The “date” refers to the “issuance date,” not the “item purchase date.”
- There may be delays of up to two weeks after the purchase date, and items purchased on different dates may be grouped together in the receipt.
- Due to the above, please provide the purchase history for all items purchased within the last 14 days in “Starry Whiskers,” including any successful charges.