Business Hours
■ Weekdays 10:00~18:00, UTC +09:00
*Excludes weekends, holidays, and the New Year period
For inquiries, please check 【here】.
Recommended Usage Environment
▼ Usage Environment
*Here, the memory refers to the temporary memory used to run the app (RAM).
・Only the "Starry Whiskers" app should be running
・Memory: 【2GB】 or more
・Free storage: 【5GB】 or more
・Use without any speed limitations on your connection
▼ Network Environment
*If any of the following apply, the app may not function correctly.
・Closed rooms or underground facilities (e.g., subways)
・While moving at high speed (e.g., trains or cars)
・Under high-voltage power lines
・Using free Wi-Fi spots
For more details, please refer to 【here】.
Prohibited Actions
It is prohibited to log in with one account on multiple devices.
Example 1) Using 【ID: abcde】 on a tablet at home and a smartphone outside.
Example 2) Sharing 【ID: edcba】 among family or friends.
Logging into one account on multiple devices requires real-time data synchronization. However, as our app is designed to work smoothly even offline, we do not support real-time synchronization.
Additionally, as part of our anti-fraud measures for Canned Sardines, if we detect that one account is logged into multiple devices, we may suspend the account in use. Please be cautious.
We kindly ask for your understanding, as we strive to ensure smooth gameplay even in offline environments.
Account Link Request
Linking your account allows you to transfer data in case of any issues.
Please refer to 【here】 for instructions, and link your account as soon as possible.
Note: If your account is not linked or identity verification is insufficient, we cannot guarantee data recovery even if you contact us.