■ Authentication code not received
Please check your domain-specific email settings and ensure you are able to receive emails from 【niagho@cocone.co.jp】.
*We are unable to provide support on how to adjust the settings as they may vary depending on your device.
■ Unable to enter the authentication code
·For security purposes, the authentication code has a validity period of 【30 minutes】.
·When entering the authentication code, please try using multi-tasking, keeping both the "email app" and "Neko Nyaho" open without closing either app.
■ Other
・Inbox contents (hearts and messages) cannot be carried over. If you have a lot of hearts, we recommend transferring your data after using them.
・Poka Poka Hidamari cannot be transferred. Please change devices after using up all of your Poka Poka Hidamari.
·If you transfer your data in the middle of an event, the event stage will reset. We recommend transferring your data before participating in the event or waiting until the event is over to transfer your data.
・Please refer to 【this link】 for instructions on linking your account.
·If you are unable to transfer your data, or if it fails and your game starts over, please contact us through the inquiry form.
Once you answer some questions to verify your account and confirm your identity, we will restore your data.
*If we cannot fully verify your identity, we may be unable to locate your account, and therefore, unable to restore your data.